Designing queues in services

Photo credit @halgatewood

Impacted by covid19, everything is taking longer than expected, whether that’s waiting in line at a retail store or boarding a plane. We’re even having to queue to shop online. Written by intO’s Jonny Jiang, this article explores how service design might try to bridge the gaps that WAITING is introducing to customer experiences in the retail and hospitality sectors.

—Forward by Clare from www.studio-into.com

--

--

--

Full bio 👉 https://www.linkedin.com/in/drjonnyjiang/

Love podcasts or audiobooks? Learn on the go with our new app.

Recommended from Medium

The world needs design graduates capable of designing transformative change.

Design innovation and engineering brilliance at the heart of new Automobili Pininfarina and BOVET…

Design innovation and engineering brilliance at the heart of new Automobili Pininfarina and BOVET 1822 partnership

READ/DOWNLOAD$! Game Anim: Video Game Animation Explained FULL BOOK PDF & FULL AUDIOBOOK

Experience The Future Of Beauty With Nykaa’s Virtual Try App : A UI/UX Case Study.

React GraphQL Academy 2018 site - design case study

Instagram: How to Improve Ads with a User-centered Design — a UX Case study

Where do you come from? Adaptability

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
Jonny Jiang, PhD

Jonny Jiang, PhD

Full bio 👉 https://www.linkedin.com/in/drjonnyjiang/

More from Medium

Design thinking: Decoding the key of a good & successful design

Design thinking: Decoding the key of a good & successful design

CX and UX: Distinguishing Customer and User Experience Measurement — PxidaX

The User-Centered Design Lifecycle

Introducing STAGE for International Users